FAQ’s
FAQs for Deliveries within City Limits for cities: Mumbai
When does Satvik Greens deliver?
Your products will be delivered on Wednesdays and Saturdays of every week. It is subject to the items availability. The products are delivered between 9am to 7pm . We don’t offer slots currently . You can contact us or + 91 7977318357.
Note: Exotic fruits sometimes take 7-10 working days to get delivered The are delivered fresh .
Is there a minimum order value for delivery?
There is a minimum order value for delivery (1000 rupees ). However we charge Rs. 80/- for all orders below the minimum amount for delivery.
What is Satvik Greens delivery process?’
Once order is placed online, after confirmation, it is pushed to our hydroponic farm incase of salad boxes , and to our store for exotic fruits an automated process. The order is picked and packed, checked for quality, physical condition, etc. by a dedicated team of trained staff and then sent for delivery at your door step. The order will be delivered to you . The date and time of delivery will be confirmed by our team to you . Once the order leaves the store for delivery, a notification will be sent on your mobile number through whats app or sms . In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.
What if I’m not home to receive my order?
Once the order is dispatched from the store, a notification will be sent on your registered email address and mobile number. In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.
Can I change my order once it has been placed?
No, you can not modify your order once it has been placed.
Can I place an order online and pick up my order from your store which is nearest to me?
Currently we do not offer this facility.
Can I cancel my order?
No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail on the ‘Contact us’ page with the following details: date of order, order number and reason for cancellation. Else you can inform our representative when he calls for the order confirmation for the delivery timing and date. We will cancel the order and process the refund.
Will I be compensated in case of order delay?
No, in such event of delay, our delivery team only will keep you updated about your delivery.
Are there any hidden charges I should know about?
No, the price listed on the product page is all you pay. No Octroi, no additional sales tax, and no other hidden charges. Our philosophy is simple – What you see is what you pay!
Is it safe to use my credit/ debit card on Satvik Greens ?
Yes it is absolutely safe to use your card on www.satvikgreens.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
Disclaimer
“We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”. Thank you for visiting www.satvikgreens.com